Refund policy
Return & Refund Policy
At DIRRAN ORGANIC, we want you to feel completely confident in your purchase. Our skincare and makeup products are crafted with premium, clean ingredients, and we stand behind their quality. If something isn’t the right fit, we’re here to help.
Return Window
Returns and exchanges are accepted within 30 days of purchase from dirranorganic.com. Claims for damaged or incorrect items must be submitted within 5 days of delivery. Please report the issue as soon as possible. This policy does not limit any rights available under applicable law.
Eligibility Criteria
To qualify for a return or refund:
• Products must be unused, unopened, and in their original packaging.
• Items showing signs of wear, use, or tampering are not eligible for return due to hygiene and safety standards.
• Proof of purchase, such as the order number, is required.
Non-Returnable Items
• Final sale items.
• Partial returns of gift sets.
• Free gifts or promotional items.
• Hygiene-sensitive products once opened, including skincare, makeup, and cosmetics.
How to Request a Return
Email contact@dirranorganic.com with your full name, order number, product(s) you wish to return or exchange, and the reason for the request. Our team will review your request and respond with next steps.
Preparing Your Return
Once your return request has been reviewed and approved:
• Pack the item securely in its original packaging.
• Use a trackable shipping service and share the tracking number with us.
• Ship the approved return to:
Packageman (DIRRAN ORGANIC)
208 Passaic Avenue
Fairfield, NJ 07004
United States
Refund Processing
Refunds will be issued to the original payment method or, when selected or agreed, as DIRRAN ORGANIC Loyalty Reward Points usable for future purchases. Refunds typically take 5–10 business days to appear once processed.
Shipping Fees Responsibility
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. DIRRAN ORGANIC covers shipping fees for damaged or wrongly delivered products.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, notify us within 5 days of delivery. Please report the issue as soon as possible. This policy does not limit any rights available under applicable law. We will arrange an appropriate replacement or refund at no additional cost.
Order Cancellation Policy
Orders may be cancelled within 24 hours of placement by contacting customer service. After dispatch, cancellations are not possible, but returns may be requested under the conditions above.
Contact Information
DIRRAN ORGANIC LLC
66 W Flagler St, Suite 900-7309
Miami, Florida 33130
United States
Email: contact@dirranorganic.com
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (EST)